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Proof of Purchase
- A receipt or invoice is required for all returns.
- Items cannot be accepted without proof of purchase.
Eligibility for Returns & Refunds
- Refunds are available for unused, active products returned in their original packaging and condition within 60 days of pickup or shipment.
- A restocking fee will be applied to all eligible returns.
- All clearance items are final sale and are not eligible for returns, refunds, or exchanges.
- Only full boxes of field tile in original factory packaging are eligible for refunds (samples excluded).
- Liquid and powder products must remain unopened to qualify for a refund.
- Installed products are non‑refundable and non‑exchangeable. Installation signifies acceptance of all terms and conditions.
Shipping & Fees
- Delivery, freight, and shipping/handling fees are non‑refundable.
- Customers are responsible for all outgoing and return shipping costs once an order has shipped.
Shipping & FeeSpecial Orders
- Special orders canceled before shipping can be refunded in full, including shipping costs.
- Once shipped, special orders may be canceled, but the customer is responsible for all shipping charges.
- Special orders can be canceled in‑store or by calling Customer Service.
Custom Fabrications
- Custom countertops, thresholds, shower seats, kitchen tops, vanity tops, and fireplaces are non‑refundable once tendered.
- Damaged or defective custom items may be exchanged.
- For assistance, contact Customer Service at (215) 545‑3005.