We stand behind the products we sell. If for any reason you choose the wrong item, or if you receive a damaged item, we will exchange it.
Items that are in sell-able condition may be returned for refund or replacement; within 30 days of shipment.
Returns are subject to a 25 percent (%) restocking fee, except when merchandise is exchanged. If you would like in-house credit for your return, the restocking fee is waived.
Shipping charges are non-refundable. Unless if the error is on our part.
Sending Your Package:
Pack the item in its original shipping box, if possible, or a sturdy, plain cardboard box. Remove or cover any pre-existing labels or stickers.
Print the Return Number and return address label included in the email and attach it to the box with clear packing tape. Seal the box completely; making sure the item is secure for shipment.
Visit your local FedEx or UPS store to ship the item back to us.
Truck Delivery Returns:
If you need to return a large item (tiles, vanity, etc.) that was delivered by truck, you may use our carrier account. Please note: there is a flat fee of $175.00
To initiate your return, contact customer service at 215.545.3005.
Merchandise that cannot be returned;
Merchandise shipped to us without an RMA number.
Merchandise shipped over 30 days from the day you received your order.
Merchandise in damaged original boxes.
Merchandise installed, scratched or dented or not in new condition.
Merchandise missing accessories.
Final sale, Floor Samples or Clearance items.
Custom or Special Order Items.
Due to the nature of natural stone it may differ from what is displayed.
If your merchandise was damaged in shipping, please contact us within five business days; we will assist
in filing a claim with the carrier and sending replacement to you.
Please contact Customer Service with any additional questions or concerns.